Privacy Policy

Overview

Reconnect Physiotherapy and Wellness respects privacy rights and handles personal and personal health information responsibly. This policy details how data is collected, used, disclosed, and protected when individuals visit the website or utilize physical therapy, psychotherapy, and related clinic services in Newmarket, Ontario.

1. Types of Information Collected

A. Personal and Health Information

When booking appointments, filling out intake forms, or communicating with staff, the clinic may collect:

• Identity and contact details (full name, phone number, physical address, email address).
• Health history, medical records, injury details, treatment plans, and assessment notes.
• Insurance provider details and policy information required for direct billing.
• Payment card information for transactional processing.

B. Technical and Website Usage Data

When interacting with https://reconphysio.ca/, automated tools may collect:

• IP address, browser type, operating system, and device details.
• Standard web logging details, including pages visited, referral URLs, time spent on pages, and click paths.
• Basic cookie identifiers for site navigation and functional performance.

2. Purpose of Collection and Usage

Collected information is used for specific operational and clinical purposes:

• Delivering clinical care, movement assessments, and physical rehabilitation.
• Managing appointment schedules, reminders, and patient communications.
• Processing direct insurance billing and payment transactions.
• Complying with professional regulatory obligations governed by relevant regulatory colleges (such as the College of Physiotherapists of Ontario).
• Improving website function, administrative operations, and service accessibility.

3. Disclosure of Information

Personal information and medical records remain confidential. Disclosures occur strictly under the following conditions:

• Circle of Care: Sharing relevant health data with other healthcare professionals (such as referring physicians or specialists) involved directly in patient care, with patient consent.
• Direct Insurance Billing: Submitting required claims data to third-party insurance providers to process payments on behalf of the patient.
• Third-Party Service Providers: Utilizing secure digital platforms for electronic medical records (EMR), appointment scheduling, web hosting, and billing administration. These providers are bound by strict confidentiality agreements.
• Legal Requirements: Disclosing information when required by law, court order, regulatory bodies, or legal proceedings.

Personal data is never sold, leased, or traded to third parties.

4. Protection and Storage of Data

Appropriate physical, administrative, and technical safeguards protect information against loss, theft, unauthorized access, disclosure, copying, or modification:

• Digital Records: Stored on encrypted, PIPEDA/PHIPA-compliant electronic healthcare software platforms.
• Physical Records: Kept in secure, locked clinic locations with restricted staff access.
• Retention: Personal health records are retained in compliance with statutory minimum retention periods established by Ontario healthcare regulations.

5. Website Cookies and Analytics

The website https://reconphysio.ca/ uses cookies and similar tools to facilitate smooth site operation, understand user activity, and optimize site layout. Visitors can set browser configurations to refuse cookies; however, certain interactive features of the website may function with limited capacity as a result.

6. Accessing and Correcting Information

Patients have rights under PHIPA and PIPEDA regarding their personal health data:

• Right of Access: Requesting a copy of personal health records held by the clinic.
• Right to Correction: Requesting corrections or updates to factual inaccuracies within personal health records.

Requests must be submitted in writing using the contact details provided below.

7. Contact Details and Privacy Officer

Questions, requests regarding record access, or privacy concerns can be directed to the clinic’s privacy officer: